Skip to main content

Social Media Policies

User Generated Content Policy

Horizons encourages people to share personal photos and videos (User Generated Content/UGC) of Horizons products on their social media channels. This could include content in your home, business, or client projects. From time to time, Horizons may reach out to users to share this content.

If you choose to allow Horizons to use your social media content, please reply with #YesHorizons to the message or comment. By doing so, you give Horizons full permission to use your content (UGC) in Horizons marketing materials. These marketing materials include, but aren’t limited to, the Horizons website, social media channels, and promotional materials. If Horizons uses your UGC, you will receive credit.

If you respond #YesHorizons, you are agreeing that you own or otherwise control the rights to your content. You are further guaranteeing that the content (1) is your original creation, (2) has not been copied, recreated, or reproduced, (3) has not been previously published, or derived from or otherwise taken in whole or in part from any other work, and (4) does not infringe the intellectual property, privacy or publicity rights or any other legal or moral rights of any third party, or violate applicable laws or regulations. You also agree that each person in the content has given their written permission and consent to be included in and displayed publicly on Horizons’ Web Properties and other Horizons’ social media sites.

Horizons reserves the right to alter these Terms of Use without advance notice by posting a revised Terms of Use. Accordingly, you should review the Terms of Use each time you grant permission or authorization to feature your User Generated Content.

Have questions? Please contact with any concerns.

Social Media Community Guidelines

Horizons Social Media accounts are intended to be a place to connect and share stories, experiences, questions, and suggestions about window treatments and home decor. In order to create a positive, engaging, and safe environment, Horizons has implemented Social Media Community Guidelines. We ask that all users follow these Community Guidelines.

A Respectful and Supportive Community

We encourage you to comment and interact with our social media accounts, as we want to build a positive and supportive online community. We welcome questions and comments, including healthy debate, constructive feedback, and suggestions, but please remember to stay respectful and on with what you post.

We will do our best to moderate and respond quickly to your messages, comments, and feedback. Generally, we check in several times a day during business hours of Monday-Friday, 9:00 AM - 4:00 PM EST. Although we are moderating our channels to help ensure that users’ posts comply with these Guidelines, we cannot be responsible for the accuracy or reliability of any comments or materials posted by users.

If you have any customer service questions, please contact us at (800) 858-2352 or email us at

Removal of posts and user bans

Horizons reserves the right to remove any comments or content that are off topic, don’t adhere to these guidelines, or don’t follow other applicable Terms and Conditions, rules, or laws. We may also block users who violate the rules or otherwise abuse our online communities.

Horizons will not tolerate and also reserves its right to remove any posts or comments that:

  • Are hateful, racist, xenophobic, homophobic, sexist, disturbing, violent, or inappropriate
  • Are abusive, bullying, threatening, or harassing others
  • Contain spam, promotional material, or links to third-party websites
  • Refers to criminal or illegal activity
  • Are sexually explicit or pornographic
  • Include Personally Identifiable Information
  • Are fraudulent, includes information that is false, inaccurate, or misleading
  • Breach any of the terms of any of the social media platforms themselves
  • Are political based topics and conversations


Horizons reserves the right to change, remove, or deny access to the content on our pages and is not responsible for any consequences you may experience as a result. Content Horizons posts is believed to be reliable at the time it is made public, however, we cannot guarantee any information is complete or accurate at all times.