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Business Privacy Policy

Horizons Holdings, LLC Business Partner Specific Privacy Policy

Effective Date: October 29, 2020

Horizons Holdings, LLC (“Horizons,” “we”, or “us”) owns and operates this website, however accessed (“Website”), and other mobile applications (“App”) we make available to you (collectively, the “Site”) as an Horizons business client or partner (collectively, “Business Partner”, “you”, “your”). The purpose of this Horizons Business Partner Specific Privacy Policy (the “Business Partner Privacy Policy”) is to describe how Horizons collects, uses and shares information about and from the Business Partners with whom we interact and to whom we provide services through our Site. Please read this notice carefully to understand our privacy practices. If you have any questions about our Business Partner Privacy Policy, please feel free to Contact Us as described at the end of this policy. By using the Site, you agree to the practices described in this Business Partner Privacy Policy.

What Information We Collect

The information we collect varies depending on the type of activity you are performing on the Site or how you use the services. The Site, among other things, consists of a business to business Website and Apps that are directed to our Business Partners who generally own, manage, or provide services to various homeowners or consumers who are their Business Customers (collectively, “Business Customer(s)”). Horizons services enable Business Partners to manage their business, including their business transactions and interactions with their Business Customers. Business Partners who engage our services may provide access to their designated authorized users (“Authorized Users”) to certain parts of our Site. To the extent Horizons collects personal information from you on the Site, that information is generally limited to the personally identifying information that you use in the context of your Business Partner/Authorized User relationship with us (“Business Personal Information”) but may at times include personal information relating to your Business Customers to the extent you submit or provide that information through your use of our services. Because we do not collect information from your Business Customers directly and only process their information in order to provide services to you, you must ensure that you provide your Business Customers with any required notices or information about your privacy practices. Our privacy practices with respect to the information we collect on this Site is described more specifically below.

Business Personal Information That You Provide Us

Horizons collects Business Personal Information from you when you create an account or otherwise access or use services on our Site. This information may relate to your business contact information, including that of your Authorized Users and/or your service provider’s business contact information, and may include your or their:

  • Name
  • Business Name
  • Business address
  • Telephone number
  • Fax number
  • Email address
  • Business Partner Business Financial Account Number

Information about Your Business Customers To Provide You Services

Our services enable you to manage your projects, transactions, and interactions with your Business Customers. In using our services, you determine whether you want to submit a particular Business Customer’s information, which may include:

  • Name
  • Telephone number
  • Email address
  • Address
  • Financial account information

It is your responsibility to provide any required notices to and obtain any required consents from Business Customer in providing that information for use in Horizons Sites or service. We only process your Business Customer information in order to provide our services to you.

Other Information

In addition to the information outlined above, we may automatically collect or receive additional information relating to your use of the Site (collectively, “Other Information”). We have a legitimate interest in using such information to assist in systems administration, information security and abuse prevention, to track user trends, and to analyze the effectiveness of our Site and services. Below are examples of Other Information we collect automatically.

Log Files

Log files refers to the information that is automatically sent by your web browser or device (or otherwise automatically collected) each time you view or interact with our Site. The information inside the log files may include IP addresses, type of browser, internet service provider, date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us.

Device and Online Usage Information

We may collect information about your mobile phone, computer, browser, mobile or other device that you use to access our Site. We may use cookies, pixels, log files and other techniques to collect such information, including IP address, device identifiers and other unique identifiers, browser type, browser language, operating system name and version, device name and model, version, referring and exit pages, dates and times of Service access, links clicked, features uses, crash reports and session identification information.

Cookies–How We Use Cookies

We may use cookies to make interactions with our Site easy and meaningful. When you visit our Site, our servers may send a cookie to your computer. We may use cookies that are session-based or persistent. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. We use cookies that enable you to navigate our Site and use its features, such as accessing secure areas of our Site. Because required cookies are essential to operate our Site, there is no option to opt out of these cookies. We use cookies to provide features and services such as:

  • Remembering your preferences and allowing you to enter your information less frequently;
  • Presenting information that’s targeted to your interests, which may include our content presented on another website;
  • Measuring the effectiveness of our sites, services, content, and advertising;
  • Providing other services and features that are only available through the use of cookies;

How to Manage Cookies

The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be transferred to your device, including how to disable such technologies. You can disable our cookies or all cookies through your browser settings, but please note that disabling cookies may impact some of our Site features and prevent the Site from operating properly.

Web Beacons and Similar Tracking Technologies

When you visit our Site, we may collect your IP address for certain purposes such as, for example, to monitor the regions from which you navigate our Site. We may also use web beacons alone or in conjunction with cookies to compile information about your usage of our Site and interaction with emails from us. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular site tied to the web beacon. We may use web beacons to operate and improve our Site.

Information We Collect or Receive From Other Sources

We may collect or receive information about you from other businesses that we or you work with to deliver our services to you.


An App may utilize location services on your mobile device to collect and use location data, including the real-time geographic location of your device. If you consent to the App’s utilization of location services, we may use GPS, Bluetooth, your device’s unique identifier, and/or your IP Address, along with Wi-Fi and cell tower locations, and other technologies to determine your device’s geolocation. This location data is utilized to deliver services requested by you. We do not maintain a history of the location of a device, only where your device is at any given moment. We will collect geolocation data only if you consent, and we will notify you whether the location services will be always running or only when the App is in use. You may choose to disable location services through our App or your mobile enabled wi-fi devices, but if you do so, you will not receive any notifications or services that require a geolocation. Most mobile devices provide users with the ability to disable location services. These controls are generally located in the device’s settings menu. You can also contact your mobile service carrier or your device manufacturer for more information on disabling location services.

How We Use Your Information

Horizons uses the information we collect in a variety of ways to operate the Site and deliver the services you have requested. In addition, Horizons may use information collected on our Site to:

  • Provide you the products and services you have requested
  • Inform you of other products or services available from Horizons, its affiliates, or other third parties that may interest you
  • Contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered
  • Perform statistical analysis in order to improve our products, services, or Site
  • Communicate with you about products or services we provide you or in response to a question, request or comment you send to us
  • Provide Business Partner support, or arrange for services to be delivered to you
  • Personalize your Site experience
  • Prevent, detect, investigate, or remediate security or other legal concerns, including fraud
  • Protect the rights, property, or safety of Horizons, Site users, Business Customers, Business Partners, or our other Authorized Users or users, or any other person or the copyright-protected content of the Site
  • Comply with applicable laws, regulations or industry requirements, or respond to subpoenas or government requests
  • Fulfill any other purpose for which you provide it or consent

How We Share Your Information

We may share information collected about you in the following situations:

  • With service providers:
    • We share information about you with service providers to perform functions and process your data and to help provide our services including hosting and storage providers, etc.
  • With third parties to process your requests or provide you services—We share and disclose your information as necessary with our other Business Partners and other third parties and Business Customers with whom you interact or work in conjunction with processing your request or transaction or providing you services;
  • With third parties for legal or security reasons:
    • We may share information about you if we reasonably believe that disclosing the information is needed to:
      • comply with any valid legal process, governmental request, or applicable law, rule, or regulation.
      • investigate, remedy, or enforce potential violations of our Terms of Use or Business Partner Privacy Policy or any other policies
      • protect the rights, property, and safety of us, our users, or others.
    • Detect and resolve any fraud or security concerns.
  • With third parties as part of an acquisition or liquidation:
    • We are involved in a merger, asset sale, financing, corporate divestiture, reorganization, or acquisition of all or some portion of our business to another company or if we undergo liquidation or bankruptcy proceedings, we may share your information in connection with such transaction or proceeding before and or after the transaction closes or the proceedings are completed.
  • With your consent. We may share information in other ways if you give us consent or direct us to do so.

Aggregated de-identified information

In some situations, we aggregate or de-identify information we collect so that it no longer identifies a specific individual. We are not limited in our use of aggregated or de-identified information for our own purposes or in disclosing that information to a third party for its own use or otherwise.

How We Use Cookies

The Site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize our Site pages, or register with the Horizons Site or services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your information, such as addresses, email address, and so on. When you return to the same Horizons Site, the information you previously provided can be retrieved, so you can easily use the Horizons features that you customized. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Horizons services or Site you visit.

How We Use Google Analytics

We work with service providers (including Google Analytics) who conduct analytics to help us track and understand how visitors use our Site. Google Analytics is a web analytics service provided by Google that uses cookies to help us analyze how users use our Sites. The information generated by the cookies about your use of the services will be transmitted to and stored by Google on servers in the United States. If you access our Site through different devices, Google may associate your devices with one another. Google has developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). You can prevent Google’s collection and use of the data it collects as defined in its policy by downloading and installing this browser plug-in.

For more information about Google Analytics cookies, please see Google’s help pages and privacy policy.

Your Access and Choices about Your Information or Your Business Customer’s Information

You can access, update, or delete account information that we may have relating to you or the information you entered relating to your Business Customers by logging onto your account or by contacting us at To protect your privacy, before we give you access or let you update that information, we may ask you to verify your identity or provide additional information. If we receive a request for information from your Business Customer, we will forward that request to you and/or notify your Business Customer to direct that request to you to determine how to respond. You can then access your Business Customer Information as mentioned in this Business Partner Privacy Policy. We will try to update and allow you to access your information for free, but if it would require a disproportionate effort on our part, we may charge a fee. We will disclose the fee before we comply with your request. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users, requires technical efforts that are disproportionate to the request, is repetitive, or is unlawful.

Third Party Websites

We are not responsible for the practices employed by third party websites or services linked to or from our Site, including the information or content contained in such websites or services, and this Business Partner Privacy Policy does not apply to them. Privacy policies on such linked websites may be different from our Business Partner Privacy Policy. Horizons encourages you to review the privacy statements of web sites you choose to link to from this Site so that you can understand the privacy practices of those websites.

Social Media Features

Our Site includes links to social media features, such as links to our Facebook page. These features may collect your IP address, which page you are visiting while using our services, and any Facebook cookies on your device (including your Facebook ID). These services may set cookies to enable the feature to function properly. Please note that the social media services may collect this information even if you are not logged in to the relevant social media account when you are using the services. Your interactions with these features are governed by the privacy policy of the company providing it.

Browser Do Not Track

Our Site does not support Do Not Track (DNT) at this time. DNT is a privacy preference you can set in your web browser to indicate that you do not want certain information about your web page visits tracked and collected across websites. For more details, including how to turn on Do Not Track, visit

Changes to this Business Partner Privacy Policy

As applicable laws and our organization changes over time, this Business Partner Privacy Policy may change as well. We reserve the right to amend the Business Partner Privacy Policy at any time, for any reason, without notice to you, other than the posting of the amended Business Partner Privacy Policy on our Sites. We will provide you notice of material changes by indicating that the Business Partner Privacy Policy has been updated on our Business Partner login page and will indicate the date we made the update above. Your continued use of any of the Sites and/or services after the changes have been made will constitute your acceptance of the changes. Please therefore make sure you read any such notice carefully. If you do not agree with any updates to the Business Partner Privacy Policy, please discontinue using the Sites and/or services.

How to Contact Us

If you have any questions or concerns regarding the Business Partner Privacy Policy related to our Site, please feel free to contact us at the below. Please note that email communications may not be secure. Accordingly, you should not include personal or other sensitive information in your email correspondence to us.

  • Phone: 1-877-792-0002
  • Postal Address
    • ATTN: General Counsel
    • Horizons Holdings, LLC
    • 7549 Graber Rd.
    • Middleton, WI 53562-1096